Our Latest Posts

Beyond the Algorithm: Why Human Adjusters Deliver Superior Claims Results

An independent adjusting firm with its team of specially trained property adjusters, is ideally suited to identify root causes of loss.

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Meet Our Expert Liability Team: Now Serving Rhode Island

We specialize in investigating third-party claims and suits against insurers, typically involving property damage or bodily injury.

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How We Assess Mysterious Disappearance Claims

Master the art of investigating high-value mysterious disappearance insurance claims. Our expert techniques help carriers ensure fair, thorough, and respectful resolutions.

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When The Dog Bites

A Note from our Vice President, Liability Claims Manager, Pauline Skiver   Statistics don’t lie. Report after report, including one from the ...

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Reducing Claim Friction Points – Integrating XactAnalysis with Guidewire

A Note from our President, Doug Bentley   Insurance carriers are continually seeking to remove friction points in their claims processes. System ...

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A Tale of Two New England Storms

A Note from our President, Doug Bentley   Cape Cod and Southeast Massachusetts have never been a stranger to severe weather, however, ...

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Pandemic Brings Challenges to Recorded Statements

A Note from our Vice President, Liability Claims Manager, Pauline Skiver   Statistics don’t lie. Report after report, including one from the ...

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Drones Lead To Better Claim Adjusting Outcomes

A Note from Glenn Souza, Property Adjuster   After working nearly two decades in the restoration and construction field, I joined Friedline ...

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Bringing Legal Skills to the Liability Adjustment Team

A Note from Debby Ward, Liability Adjuster   In September 2019, after having practiced personal injury law for over 15 years, I ...

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