ABOUT US

 

Friedline & Carter Adjustment LLC, is an independent adjustment firm located at 915 MA-6A in Yarmouth Port, MA.  Founded here on Cape Cod in 1974, Friedline & Carter possesses unmatched knowledge of the region, which includes the Cape and Islands, South Shore, the South Coast, and the 128 corridor.  Friedline & Carter holds memberships in the National Association of Independent Insurance Adjusters and the Adjuster’s Roundtable of Boston.   

Friedline & Carter places a high priority on clients’ needs and timelines during investigations. With a team of 12 Property Adjusters holding more than 140 years of combined experience and its Mid-Cape location, the firm is poised to provide fast, reliable inspection services across its service area, often in the same day or within 24 hours.  

The Friedline & Carter Property Adjusters team has broad experience, with licenses and accreditations in a number of specialized areas, including Massachusetts Construction Supervisor, Producer’s License (Property & Casualty, Life and Health), FAA Part 107 Drone Pilot Certification, and IICRC Water & Mold Certification.

Friedline & Carter features two Liability Adjusters, one a member of the Massachusetts Bar, with over 40 years of combined experience.  They have expertise with multiple areas of liability, including General, Homeowner, Commercial, Auto, Products, and Professional.  They are well respected by both defense attorneys and plaintiff attorneys, and their proficiency in conducting a thorough investigation minimizes defense costs for clients.  And as an added benefit, they can provide guidance relative to risk management of insured locations.

Friedline & Carter is committed to being best-in-class when it comes to staff education, cutting-edge technology, and the latest industry-specific equipment.  Integrity, responsiveness, speed, accuracy, insurance knowledge, and a laser-like focus on client needs are the pillars of the company’s philosophy and culture—and sources of great pride.  And Friedline & Carter also takes enormous pride in its independence.  Clients across its service area depend on that independence, and Friedline & Carter delivers it.  Always. 

 

Location

Our service area includes Cape Cod, Martha’s Vineyard and Nantucket and Southeastern Massachusetts.  The map below provides a general outline of our standard service area. (Please contact us if inquiring about a claim outside this area to see if we can accommodate you.)

MEET THE TEAM

Scott DeMelo

President

508‐771‐3232 Ext. 222

scott.d@friedlineandcarter.com
President

Scott DeMelo

508‐771‐3232 Ext. 222

scott.d@friedlineandcarter.com
  • 8 years’ experience as a Property Adjuster
  • 10 years’ experience in the Insurance Industry
  • Restoration Contracting
  • Experience in Accounting and Finance
  • Former Business Owner and Operator
  • FAA Certified Commercial Drone Pilot Certification
  • Haag Certified Inspector – Residential Roofs
  • B.S.  Georgetown University

Debby Ward

Vice President, Liability Claims

508‐771‐3232 Ext. 246

debby.w@friedlineandcarter.com
Vice President, Liability Claims

Debby Ward

508‐771‐3232 Ext. 246

debby.w@friedlineandcarter.com
  • Licensed to practice law in MA and United States District Court
  • 1 year’s experience as a Liability Claims Adjuster
  • 16 years’ experience as a Personal Injury Attorney
  • Experience in Homeowner Liability, General Liability and Worker’s Compensation
  • Massachusetts and Barnstable County Bar Association
  • B.S. Boston College
  • J.D. Catholic University

Josh Dewey

Property Adjuster

508‐771‐3232 Ext. 233

josh.d@friedlineandcarter.com
Property Adjuster

Josh Dewey

508‐771‐3232 Ext. 233

josh.d@friedlineandcarter.com
  • 2.5 years’ experience as a Property Adjuster
  • 7 years’ experience in the Insurance Industry
  • 5 years’ experience as a Restoration Project Manager
  • IICRC: Water Damage and Mold Remediation Certificates
  •  HVAC installation (Tin Knocker), Automotive Repair/Lead Mechanic (Import Specialist)
  • Biohazard Cleaning seminar
  • Crime Scene Remediation seminar
  • FAA Certified Commercial Drone Pilot Certification (in process)

Kendra Harkenrider

Property Adjuster

508‐771‐3232 Ext. 224

kendra.h@friedlineandcarter.com
Property Adjuster

Kendra Harkenrider

508‐771‐3232 Ext. 224

kendra.h@friedlineandcarter.com
  • 5 years’ experience as a Property Adjuster
  • 7 years’ experience in the Insurance Industry
  • Vale Tech Property Adjusting Course 
  • Loss Assessment Seminar Completed 
  • FAA Certified Commercial Drone Pilot Certification (in process)
  • B.A. University of Massachusetts, Amherst

Bill Ostiguy

Property Adjuster

508‐771‐3232 Ext. 213

bill.o@friedlineandcarter.com
Property Adjuster

Bill Ostiguy

508‐771‐3232 Ext. 213

bill.o@friedlineandcarter.com
  • 4 years’ experience as a Property Adjuster
  • 6 years’ experience in the Insurance Industry
  • 2 years’ Restoration Project Manager
  • Marine Carpentry and Automotive experience
  • AutoCAD Certification
  • Massachusetts Construction Supervisor License
  • FAA Certified Commercial Drone Pilot Certification 

Brett Valentini

Property Adjuster

508‐771‐3232 Ext. 215

brett.v@friedlineandcarter.com
Property Adjuster

Brett Valentini

508‐771‐3232 Ext. 215

brett.v@friedlineandcarter.com
  • 8 years’ experience as a Property Adjuster
  • 20 years’ experience in the Insurance Industry 
  • Former Cape Cod Canal Region Chamber of Commerce Board of Directors 
  • Massachusetts Producer’s License (P&C, LAH)
  • B.S. University of Massachusetts, Amherst

Chris Wallace

Property Adjuster

508‐771‐3232 Ext. 214

chris.w@friedlineandcarter.com
Property Adjuster

Chris Wallace

508‐771‐3232 Ext. 214

chris.w@friedlineandcarter.com
  • 5 years’ experience as a Property Adjuster
  • Xactimate Level 2 Certification 
  • FAA Certified Commercial Drone Pilot Certification (in process)
  • Experience in Construction and Building Materials

Russell Andrews

Property Adjuster

508-771-3232 x 226

russell.a@friedlineandcarter.com
Property Adjuster

Russell Andrews

508-771-3232 x 226

russell.a@friedlineandcarter.com
  • 25 years’ experience in executive management
  • Experience in Project Management and Client Communications
  • Experience in Quality Control and Compliance
  • Xactimate Level 2 Certification
  • B.S. Embry-Riddle Aeronautical University

Jim Duffy

Property Adjuster

508-771-3232 x 212

jim.d@friedlineandcarter.com
Property Adjuster

Jim Duffy

508-771-3232 x 212

jim.d@friedlineandcarter.com
  • 3 years’ experience as a Property Adjuster
  • 2 years’ mitigation and restoration experience
  • Fox Valley Technical school construction materials training
  • B.S. Massachusetts Maritime Academy